Freight forwarders

For freight forwarders, providing a good customer experience depends on timely, accurate data exchange with partners. The status of a customer’s shipment along with its documentation must be shared and updated across many stakeholders including shippers and consignees, carriers and customs authorities. If the participants in a transaction use different eBL platforms, standards and ways of sending and receiving information, bespoke connections must be developed between them. Establishing bespoke channels for each participant is resource intensive and often prohibitively expensive, limiting flexibility for all participants.  

Interoperable interfaces for communication and eBL data transfer can be created in a fraction of the time as bespoke channels and easily reused. This reduces the cost of developing and supporting partner connections, while creating economies of scale and improvements in service that come from a common way of working. Barriers to entry are lowered for smaller organisations that want to integrate, and freight forwarders gain the flexibility to work with more partners easily and cost-effectively, no matter their size.